Each item is hand crafted to order, our current lead times for Kydex products: 7-10 business days. Nylon products such as belts & K9 prodcuts: 7-10 business days, Gear & bags ship in 10-14 days. (Orders made during sales may have longer lead times) When ordering multiple items, that cross "Product lines" please anticipate ship times to reflect the longer of the provided lead times.
All of our products have a lifetime warranty; if something breaks we will replace it!! You are responsible for shipping costs though.
We offer a 30 day money back return policy, but because each item we make is custom built to your specification we charge a 20% restocking fee for orders returned for no fault of RDR (Return shipping is paid by you).
Yes! If we have not begun production, if a change is needed you must email us with your order number and your requested changes.
Yes, like all holsters there will be additional wear on your gun. Especially at the primary points of contact.
Yes, international shipping fees will apply. Typical international charges range between $20-$30 USD
Maybe, we are always looking to satisfy our customers. If we notice an influx of requests around a particular make or model we at RDR may add it to our product line.
YES!!! A 10% discount is provided to our Law Enforcement and Military customers.Please email us at firstname.lastname@example.org for the coupon code (Please be aware the the LEO discount can not be used on already discounted products, or in addition with other coupon codes)